{"id":10573,"date":"2023-05-03T12:09:35","date_gmt":"2023-05-03T10:09:35","guid":{"rendered":"https:\/\/www.convivia.it\/en\/?page_id=10573"},"modified":"2026-07-24T14:23:46","modified_gmt":"2026-07-24T12:23:46","slug":"shipping-costs-and-conditions","status":"publish","type":"page","link":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/","title":{"rendered":"Shipping costs and conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>The shipping cost is as follows:<\/strong><br>Shipping costs to countries other than Italy are fixed and apply regardless of weight or volume, as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Europe (EU): \u20ac35.00;<\/li>\n\n\n\n<li>Europe (non-EU): \u20ac60.00;<\/li>\n\n\n\n<li>Africa \/ Asia \/ Oceania \/ U.S.A.: Not available for sale. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For orders containing multiple items, the shipping conditions remain unchanged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products on our website may always include free shipping. These products will be clearly marked with messages such as &#8220;FREE SHIPPING.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Safe and Insured Shipping:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use impact-resistant double-wave cardboard for shipping. For bottles, we use specially certified boxes to ensure their protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, to provide maximum security, all shipments are insured against breakage, theft, or loss.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Receipt of Goods:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the goods are delivered, the customer must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify that the number of packages matches the transport document.<\/li>\n\n\n\n<li>Ensure the packaging is intact and has not been tampered with, including the sealing strips.<\/li>\n\n\n\n<li>Confirm that any guarantee seals (where applicable) are intact.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All shipments by Intex srl are insured. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To claim a refund for damage or tampering, the following steps must be followed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report the Issue Immediately: Note the specific reason (e.g., &#8220;damaged package&#8221;) as a &#8220;GOODS CONTROL RESERVE FOR\u2026&#8221; on the courier\u2019s delivery document. A generic &#8220;CONTROL RESERVE&#8221; is insufficient.<\/li>\n\n\n\n<li>Document the Damage: Take photos of the damaged package as delivered, along with photos of the damaged products inside.<\/li>\n\n\n\n<li>Report the Issue: Notify us within 24 hours of receipt by sending an email to amministrazione@convivia.it, including the photos and a detailed description of the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery Time:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are shipped via express courier, typically within 48 hours of purchase. Couriers do not deliver on Saturdays, Sundays, or public holidays. Delivery times are approximately 48\u201372 hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once shipped, customers will receive a tracking code to monitor the status of their package. For questions or clarifications, please email amministrazione@convivia.it or contact our customer service directly on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The shipping cost is as follows:Shipping costs to countries other than Italy are fixed and apply regardless of weight or volume, as follows: For orders containing multiple items, the shipping conditions remain unchanged. Certain products on our website may always include free shipping. These products will be clearly marked with messages such as &#8220;FREE SHIPPING.&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10573","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping costs and conditions - Convivia EN<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping costs and conditions - Convivia EN\" \/>\n<meta property=\"og:description\" content=\"The shipping cost is as follows:Shipping costs to countries other than Italy are fixed and apply regardless of weight or volume, as follows: For orders containing multiple items, the shipping conditions remain unchanged. Certain products on our website may always include free shipping. These products will be clearly marked with messages such as &#8220;FREE SHIPPING.&#8221; [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Convivia EN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/conviviaforitalianfoodlovers\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-24T12:23:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/shipping-costs-and-conditions\\\/\",\"url\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/shipping-costs-and-conditions\\\/\",\"name\":\"Shipping costs and conditions - Convivia EN\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#website\"},\"datePublished\":\"2023-05-03T10:09:35+00:00\",\"dateModified\":\"2026-07-24T12:23:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/shipping-costs-and-conditions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.convivia.it\\\/en\\\/shipping-costs-and-conditions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/shipping-costs-and-conditions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shipping costs and conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/\",\"name\":\"Convivia EN\",\"description\":\"For italian food lovers\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#organization\",\"name\":\"Convivia\",\"url\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/www.convivia.it\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/02\\\/cropped-compressed_logo-Convivia-01.jpeg?fit=2125%2C497&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.convivia.it\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/02\\\/cropped-compressed_logo-Convivia-01.jpeg?fit=2125%2C497&ssl=1\",\"width\":2125,\"height\":497,\"caption\":\"Convivia\"},\"image\":{\"@id\":\"https:\\\/\\\/www.convivia.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/conviviaforitalianfoodlovers\",\"https:\\\/\\\/www.instagram.com\\\/convivia.it\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@conviviaforitalianfoodlove6915\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/convivia\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shipping costs and conditions - Convivia EN","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Shipping costs and conditions - Convivia EN","og_description":"The shipping cost is as follows:Shipping costs to countries other than Italy are fixed and apply regardless of weight or volume, as follows: For orders containing multiple items, the shipping conditions remain unchanged. Certain products on our website may always include free shipping. These products will be clearly marked with messages such as &#8220;FREE SHIPPING.&#8221; [&hellip;]","og_url":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/","og_site_name":"Convivia EN","article_publisher":"https:\/\/www.facebook.com\/conviviaforitalianfoodlovers","article_modified_time":"2026-07-24T12:23:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/","url":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/","name":"Shipping costs and conditions - Convivia EN","isPartOf":{"@id":"https:\/\/www.convivia.it\/en\/#website"},"datePublished":"2023-05-03T10:09:35+00:00","dateModified":"2026-07-24T12:23:46+00:00","breadcrumb":{"@id":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.convivia.it\/en\/shipping-costs-and-conditions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.convivia.it\/en\/"},{"@type":"ListItem","position":2,"name":"Shipping costs and conditions"}]},{"@type":"WebSite","@id":"https:\/\/www.convivia.it\/en\/#website","url":"https:\/\/www.convivia.it\/en\/","name":"Convivia EN","description":"For italian food lovers","publisher":{"@id":"https:\/\/www.convivia.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.convivia.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.convivia.it\/en\/#organization","name":"Convivia","url":"https:\/\/www.convivia.it\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.convivia.it\/en\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/www.convivia.it\/en\/wp-content\/uploads\/sites\/2\/2026\/02\/cropped-compressed_logo-Convivia-01.jpeg?fit=2125%2C497&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.convivia.it\/en\/wp-content\/uploads\/sites\/2\/2026\/02\/cropped-compressed_logo-Convivia-01.jpeg?fit=2125%2C497&ssl=1","width":2125,"height":497,"caption":"Convivia"},"image":{"@id":"https:\/\/www.convivia.it\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/conviviaforitalianfoodlovers","https:\/\/www.instagram.com\/convivia.it\/","https:\/\/www.youtube.com\/@conviviaforitalianfoodlove6915","https:\/\/www.linkedin.com\/company\/convivia\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/pages\/10573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/comments?post=10573"}],"version-history":[{"count":6,"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/pages\/10573\/revisions"}],"predecessor-version":[{"id":11492,"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/pages\/10573\/revisions\/11492"}],"wp:attachment":[{"href":"https:\/\/www.convivia.it\/en\/wp-json\/wp\/v2\/media?parent=10573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}