What is Convivia
Convivia is a digital food and wine shop where you can find different typical Sicilian and/or Italian quality products. An online shop with many proposals selected for you by experts in the Food & Drink sector, ideal for making your lunches and dinners real tasting moments. Our portal presents itself as a meeting point for true connoisseurs and gourmet lovers, but also for those who want to experience true Italian specialties that are difficult to find in normal sales outlets. Convivia is also food and wine culture and the culture of Italian cuisine, and intends to accompany you on a tour made up of advice and particular products along our Peninsula of Flavors.
Why choose Convivia?
You won’t find the products that Convivia offers you in the supermarket. They are often products with limited availability, with small production volumes: a mountain cheese or a cave-matured one, a wine aged in barriques for years, a cured meat renowned throughout the world and processed according to traditions that have now almost disappeared. The quality guarantee is double: towards you, because we dedicate to you delicacies that are almost unobtainable and difficult to find, and towards the Local Producer, who will never find himself alongside industrial brands distributed on the anonymous and demeaning circuits of large-scale distribution. In addition to this: the extreme convenience of purchasing on an e-commerce to receive everything directly to your home via express courier.
Do I need to register to purchase on Convivia?
No. Anyone can browse and purchase freely on our portal without the need to register. Once in the cart, to close the purchase we will ask for the shipping and user registration data. This will allow you, from the second purchase onwards, not to have to re-enter the shipping data because the fields will auto-populate. We always recommend subscribing to the newsletter to always be informed about the latest news!
How do you purchase a product?
All products on the Convivia portal can be purchased directly online. By browsing the site, simply select the desired product and follow the purchase procedure which includes entering the shipping data and choosing the payment method. The shopping cart process will accompany you until your order is completed.
Are the products safe inside the packaging during shipping?
The products are placed inside a cardboard box and protected by packaging paper and bubble wrap. In the case of fresh products, polystyrene packages are used which will store them with ice cubes inside which will guarantee their freshness. If the products are bottles, patented cardboard packages will be used specifically for this type of transport and approved by the most important international shippers.
How is the freshness of the products guaranteed during shipping?
The fresh products are mostly cheeses and cured meats and are treated with the utmost care in order to preserve their goodness and organoleptic properties. These are placed in special isothermal polystyrene containers in the company of dry ice which will keep them at an ideal temperature during the transport phase.
Is it possible to place an order by telephone?
Certainly. You can call our offices on +39 3887716730: so you can tell us which products you want to receive and which payment method you want to apply. We’ll take care of placing the order!
What payment methods are accepted for purchasing on the site?
Within Convivia it is possible to apply multiple payment methods. You can pay for your cart using Visa, Mastercard, prepaid cards and Paypal credit cards. It is also possible to make an advance bank transfer.
Is payment by credit card safe?
The confidential data relating to your credit card are not processed by our systems, but only by the banking circuit, without them being saved in any database, neither ours nor the bank’s. Your transaction takes place in complete safety through a secure and encrypted connection.
Do the prices on the site include VAT?
Yes, they are all VAT included.
How much does shipping of the products cost?
Orders coming from the national territory, with an amount greater than and/or equal to 80 euros, will not pay shipping. Shipping costs for smaller orders will be 8 euros.
Is your personal data safe?
We are very sensitive to policies relating to the privacy and security of personal data. Our site adopts an SSL certificate with the highest level of protection available today for web browsing and is extended to all pages of the site (WebTrust certification issued by Comodo Group Inc. served through CloudFlare Inc.). This allows your personal data to always be encrypted and, therefore, never violated. If you want to check the authenticity of the security certificate you can click in the browser section which is generally located next to the address bar, near “https”.
How can I recover my password?
Once you press “login”, under the “password” field click on “recover Password”. Follow the on-screen instructions and a new password will be sent to you. If problems arise, send an email to firstname.lastname@example.org and our technicians will help you obtain a new password.
I made a mistake in indicating the delivery address of an order. How can I correct it?
It is possible to correct the shipping address of an order only if it has not yet been shipped. Just send an email to email@example.com or contact us either via chat on our website or by phone at +39 3887716730. One of our staff will take care of your order to change the shipping information of your products. Our office opening hours are: Monday to Friday excluding holidays from 9am to 1.30pm and from 4pm to 7.30pm.
Is it possible to cancel an order placed?
Certainly yes, provided it has not yet been processed. Just send an email to firstname.lastname@example.org or contact us either via chat on our website or by phone at +39 3887716730. One of our staff will take care of canceling the order and processing the refund. Our office opening hours are: Monday to Friday excluding holidays from 9am to 1.30pm and from 4pm to 7.30pm.
Is it possible to ship typical products abroad?
No, shipping abroad is not planned at this time.
If I’m never at home during the day, can I have the products delivered to my workplace?
Of course: among the steps to complete in the cart there is precisely the one dedicated to the shipping address. There you can indicate the address of your workplace.
How many products can I buy with a single order?
You can add as many products as you want to your cart and purchase them with a single payment.
During the payment phase I am asked for the CVV code of the credit card: what is it?
The CVV code is a 3-digit number printed on the back of your credit card and is required to confirm ownership of the card.
How do I know if the payment for the order was successful?
Once your purchase is complete you will receive a confirmation email telling you that your order has been successfully registered. On the contrary, if there were problems with the payment, you will be shown other ways in which you can complete the transaction.
How long does delivery take?
On our website it is indicated that it takes 24/48 hours for delivery from the moment it is handed over to the courier. As regards the replenishment of the product, however, the average time can vary from one to two days. Our producers are true artisans of taste and their products are often made in limited quantities or are difficult to find. However, we strive every day to improve these times more and more.
How can I check the status of my shipment?
When the package is handed over to the courier, we will send you an email containing a tracking code. Within the reserved area of our site it is possible, using that code, to follow the tracking of the package which will indicate its exact position.
What should I do if the products I purchased do not arrive?
If the product has been shipped, you will receive an email in which you will be shown a tracking code with which you will be able to follow the location of the package. In case you have not received this email, we just ask you for a little patience: it is possible that the supply has accumulated a small delay. We remind you that our products are all handcrafted and you will never find them in large retailers. For this reason it may happen that in some specific season they are produced in limited numbers and are therefore difficult to find. However, you can always contact us by writing an email to email@example.com, or you can call us on 095 243545 (Monday to Friday from 9am to 1.30pm and from 4pm to 7.30pm) to receive an update from one of our staff.
What happens if I purchase a product and it turns out to be unavailable?
It may happen that a particular product is no longer available because it was produced in a limited edition. In this case you will be asked if you wish to receive a voucher that you can spend within our portal or a refund that will be credited back to you as soon as possible.
I received a damaged product, what should I do?
If once you open the package you realize that one of the products inside is damaged, we ask you to immediately take a photo with your mobile phone and send it to us by email to firstname.lastname@example.org, in this way our staff will understand what to do and will act consequentially.
I received an expired product, what should I do?
If, once you have opened the package, you realize that one of the products inside has expired, we ask you to immediately take a photo of its label with your mobile phone and send it to us by email to email@example.com, in this way our staff will contact the supplier directly to understand if it is a printing error or if the product supplied by them has really expired. In the latter case you will be refunded as soon as possible.
Is it possible to receive an invoice?
Certainly. At the time of purchase you can indicate your VAT number and company name. In this way we will quickly prepare an invoice which will be sent to you via email.
I am a manufacturer and I would like to propose my products for inclusion in the portal, what should I do?
To enter our portal, the product must first be tasted by our selector to certify the level of quality needed to fully embrace our philosophy which is based on territoriality and high food and wine quality (purely Italian). What we ask of our suppliers are three things: that their production is artisanal and not industrial, that it is not distributed in large-scale retail trade and that it uses local ingredients. If our selector cannot come to visit the company we usually ask them to send us a sampling of the products offered. However, for further information, write us an email to firstname.lastname@example.org, preferably attaching your catalogue. You will be contacted as soon as possible.
I would like to stop receiving your newsletters, what should I do?
Inside our newsletter, at the bottom, there is the “unsubscribe” item. Once you click on that item you will be unsubscribed from the mailing list, but your data will be retained to allow you to make other purchases.
How can I contact customer support?
You can send us an email to email@example.com, call us from Monday to Friday from 9am to 1.30pm and from 4pm to 7.30pm on +39 3887716730, contact us via the service chat that you find in the pop up on every page of the site or you can send us a message to our Facebook page https://www.facebook.com/conviviaforitalianfoodlovers